We are committed to protecting the privacy and security of your personal data that we
relation to our interactions with you online, over the telephone and when you visit our
centers in which we have installed CCTV.
by posting the amended terms on this website. All amended terms automatically take
WEBSITES COVERED BY THIS PRIVACY
country-specific sites (collectively the “Websites”). The Websites may provide links to
third-party websites for your convenience and information. If you access those links,
you will leave the Websites. We do not control those sites or their privacy practices,
personal data that you choose to give to unrelated third parties. We do not monitor or
control the information collected by such sites or the privacy practices of any third
parties, and we are not responsible for their practices or the content of their sites.
TYPES OF INFORMATION WE COLLECT
In this policy, “personal information” or “personal data” means information about an
identifiable individual that is subject to protection under the law in the jurisdiction in
which you reside. In some jurisdictions, “personal information” or “personal data” will
not include business contact information.
The Websites collect information through a variety of different ways and for different
purposes as follows. If you choose to register with any of the Websites to receive updates
from us, to manage your account and/or use our self-service portal, then you will be
requested to provide contact information (name, address, telephone number, email
address, a unique login name, and password). We use this information pursuant to our
legitimate business interests to provide our services and/or to contact you about the
services on our site in which you have expressed interest.
The Websites automatically collect technical information about your visit (such as
browser type, Internet service provider, platform type, internet protocol (IP) addresses,
referring/exit pages, operating system, date/time stamp). We aggregate this information
for reporting about the Websites to analyse trends, diagnose problems with our server
and administer the Websites, to track user movement and use, and to gather broad
demographic information. See ‘Cookies and other digital markers’ below for more
You also have the option to provide demographic information (such as type of business,
size of business, locations, etc.). We use this demographic information to understand
your needs and interests and to provide you a more personalized experience on our site.
The information is used by the group to process your orders, enable participation in
promotions (subject to your marketing preferences), and so that we can provide our
services to you.
If we speak to you over the phone, you may provide us with personal data during the
call. Such calls may be recorded for training and quality purposes. You will be informed
at the outset of a call if it is to be recorded, giving you an opportunity to end the call if
you are not comfortable with recording
If you visit our centres in which we have installed CCTV, we may record footage of you
on our CCTV system.
WHAT WE DO WITH THE INFORMATION WE
Through the Websites, you can order products or services, request information, or
subscribe to marketing or support materials. In order to purchase a product or service
from us, we will request certain information from you which will be used for contract
performance purposes. You will need to provide contact information (such as name,
email and shipping address) and financial information (such as credit card number,
billing address, and expiration date). Financial information collected from you is used
only to bill you for the products and services that you have purchased.
If we collect credit card information from you, we only use this information for payment
processing and fraud prevention. Credit card information and other similar sensitive
personal data are not used for any other purpose by the group without your express
consent. We do not retain your credit card information after processing a payment
unless you grant us permission to retain your credit card information for future
We may be required to share information with third parties as a result of applicable law.
For example, we may be required to disclose information as a result of a court order,
subpoena or warrant. In addition, we may, subject to applicable law, voluntarily provide
information in order to assist in a law enforcement investigation or where the disclosure
is necessary to protect our systems, our business or the rights of others.
We may also use your contact information to send you information about other group
products and services, such as meeting rooms, business packages, workplace recovery,
offices, co-working and memberships subject to us having obtained your consent in
accordance with applicable law. If you do not want to receive these promotional
announcements on an on-going basis you can notify us to update your preferences (see
‘Your choices and Opting-Out’ below).
Once you register, we will send you a welcoming email to verify your username and
password. We will also respond to your inquiries, provide services you request and
manage your account. We will communicate with you by email or telephone and will
make every effort to honor your preference.
Subject to the marketing preferences which you give us, we will also send you
information on new products, services, special savings, promotions and general
information. If you do not want to receive this information, you can opt-out of receiving
future mailings (see ‘Your choices and Opting-Out’ below).
If you ask to subscribe to our newsletters, we will use your name and email address to
send the newsletter to you. You can sign up for these newsletters from us on our
registration page. You may unsubscribe at any time (see ‘Your choices and Opting-Out’
below). When necessary, we will send you service-related announcements, which are not
promotional in nature. If you do not wish to receive them, you may deactivate your
account with the Website.
Please note that we do not provide your email address to our business partners.
However, we may send you offers on behalf of our business partners – see ‘Types of
information we collect and use’ above for more details. You can opt out from receiving
email offers from us as described below.
SHARING OF INFORMATION AND
We contract with third-party service providers and suppliers to deliver complete
products, services and customer solutions described above. We may have to share your
personal data with such third-parties in order to allow for the provision of requested
products, services and customer solutions to you. In addition, we may have to share
your personal data with other members of our Group for the purposes of data
consolidation, storage, simplified customer information management, reporting, deliver
complete products, services and customer solutions and other internal uses (which may
include a transfer outside of the EEA and Canada to the United States and other
We will only share your personal data in these ways in accordance with data protection
COOKIES AND OTHER DIGITAL MARKERS
markers. Cookies and digital markers are small computer files that may be stored on
your computer’s hard drive or embedded in our website pages that enable us to identify
you and track your visit on the Website. For example, when you book office space, we
through each step of the booking process. We may use the services of third-parties to
markers on our behalf. You may disable cookies on your computer by changing the
settings in the preferences or options menu in your browser. If you choose to disable
cookies, you may not be able to access certain areas of the Website.
We are committed to protecting the privacy needs of children and we encourage parents
and guardians to take an active role in their children’s online activities and interests. We
do not knowingly collect information from children under the age of 13 and we do not
target our websites to children under 13.
YOUR CHOICES AND OPTING-OUT
We give you the choice of receiving a variety of information that complements our
products and services. You can subscribe to receive certain product-and service-specific
information and group-wide marketing communications. Such communications may
include new product information, special offers, or an invitation to participate in market
research. If you no longer wish to receive our newsletters and/or promotional
communications, you may opt-out of receiving them by following the instructions
included in each newsletter or communications including by contacting us at
ACCESS TO AND ACCURACY OF YOUR
INFORMATION AND YOUR OTHER RIGHTS
In certain jurisdictions, notably in the UK and those in the EEA, in certain
circumstances you have the following rights: a right of access; a right of rectification; a
right of erasure; a right to restrict processing; a right of data portability; and a right to
object. These rights may be limited, for example if fulfilling your request would reveal
personal data about another person or breach the privacy rights of others, or if you ask
us to delete information which we are required by law to keep or have compelling
legitimate interests in keeping. To exercise any of these rights, please contact
If you have unresolved concerns, you have the right to make a complaint to the data
protection supervisory authority where you live, work or where you believe a breach may
KEEPING YOUR INFORMATION SECURE
We do not guarantee or warrant the security of our servers nor can we guarantee that
information you supply through the Website will not be intercepted while being
transmitted over the Internet. We follow generally accepted industry technical
standards to protect the personal data submitted to us, both during transmission and
once we receive it. When you enter sensitive information (such as credit card
information) on our registration or order forms, we encrypt that information using
secured socket layer technology. Where we process personal information for marketing
purposes or with your consent, we process the data until you ask us to stop and for a
short period after this (to allow us to implement your requests). We also keep a record of
the fact that you have asked us not to send you direct marketing or to process your data
indefinitely so that we can respect your request in the future. Where we process personal
information in connection with performing a contract or providing a service, or for a
competition, we keep the information for 6 years (except for financial information which
we keep for 10 years) from your last interaction with us. We keep recordings of
telephone calls and CCTV recordings for relatively short periods of time, as determined
in accordance with our internal compliance procedures implemented from time to time.
In the event that we go through a business transition, such as a merger, acquisition by
another company or sale of all or a portion of our assets, your personal information will
likely be among the assets transferred.
TERMS AND CONDITIONS
If you choose to visit our Websites, your visit and any dispute over privacy is subject to
disclaimers of warranty, limitations of liability, and arbitration of disputes. If you have
any questions regarding our use of your personal data please email firstname.lastname@example.org